The estimated delivery time is 4-7 business days after the payment of the carpet is received. You will be notified once your order has been shipped. Email us at [email protected] if you don’t receive your order within 15 business days.
*Please note: This is applicable only for non-custom orders
Custom order: For a custom rug, the delivery timeline depends on the making time. The making time depends on the number of knots per inch, and size of the rug. Carpetlive team will guide you with an estimated delivery time at the time of placing the Custom Order.
International Shipping:
For carpets in stock, it will take 2-3 weeks after payment is received.
For a custom order, Carpetlive team will assist you with delivery time depending on size, quality of the rug.
Returns
The carpet will be delivered within 4-7 days from the time you place an order.
You can exchange the carpet within 5 days of delivery. We will get the carpet picked up on your behalf from your home at a mutually decided time.
The carpet must be in its return packaging.
Once received, we will go through a quality check. If the carpet is in the same condition, we will initiate the exchange process immediately.
How much do you charge for shipping?Nothing in Europe! We offer free shipping on all carpets without a minimum purchase required.
Outside Europe you pay a flat rate amount of € 95, –
Do I have to pay taxes for the carpets?You do not have to pay taxes. Our prices are the final cost for each rug.
Which payment methods do you accept?We offer secure online payment options such as Visa, Master Card, Sofortüberweisung, Paypal
How can I place an order?You can shop on our website 7 days a week. Or you call our customer service from 9:00 -20:00 under +49 40 63607940 to place your order by phone.